TERMS & POLICIES

GENERAL

  • All pieces are handmade, one-of-a-kind, and often made-to-order. Due to the organic nature of the patina process, please expect variations in color/pattern from appearance in photos. 

SHIPPING

  • All items are either in inventory or made to order and production time is generally 7 to 14 days.  Items will ship within two weeks of payment date.  Handcrafting takes time and your understanding is greatly appreciated! 
  • Local to RVA? Select LOCAL PICK UP at checkout and I will contact you to schedule a pick up or drop off.
  • All domestic orders are shipped via USPS Priority Mail flat rate (1-3 business days delivery) with tracking included. 
  • All international orders are shipped via USPS Priority Mail International flat rate (6-10 business days delivery) with tracking. This does not include insurance.  International buyers are responsible for any customs fees, duties, and value added taxes that may arise.  Please note: All items will be listed as merchandise.  

RETURNS & EXCHANGES

  • If there are any problems with your item when it arrives, fill out a Contact Form and you will be able to exchange it, return it for a full refund, or have it repaired. 
  • Exchanges and refunds will be given within 30 days of purchase (you may be responsible for return shipping and/or any price differences for exchanges).

REPAIRS

  • If there are any repairs necessary to your item, please contact me and we can arrange a repair (you may be responsible for shipping).